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Terms of service

Updated 10 October 2026

1. Who these terms are between

These terms are an agreement between Cleocure Lifesciences Private Limited, Vanasthalipuram, Hyderabad, Telangana 500070, India (“Mr Sales”, “we”, “us”) and the company or firm that subscribes to Mr Sales (“the customer”, “you”). The person who accepts them on the customer’s behalf confirms that they are authorised to do so.

The agreement is made up of these terms, the order or quotation that names the customer’s plan, seats, price and term (“the order”), and the privacy policy. If the order and these terms disagree, the order wins for that customer.

2. The service

Mr Sales is a field app for Android and iPhone, used by a customer’s field staff, and a web console, used by its managers and office staff (together, “the service”). Which modules a customer can use (for example expenses, orders or chat) depends on its plan and is shown in the console under Plan and Billing.

We improve the service over time. We will not remove a feature the customer’s plan includes during a paid term without either replacing it with something that does the same job or letting the customer end the agreement and refunding the fees paid for the rest of that term.

3. Accounts and users

  • There is no public sign-up. We set up the customer’s organisation and invite its owner by email.
  • The customer decides who gets a login, what role each person has and what they can see, and is responsible for everything its users do in the service.
  • Every employee added needs a working email address, because sign-in help and password resets are sent there.
  • Users must keep their passwords to themselves. The customer tells us straight away at support@mrsales.in if it suspects someone else is using a login.
  • When a person leaves, the customer closes their record in the console, which stops their login and frees their seat.

4. Trials

A trial is free until the end date we agree. When it ends without a paid plan, the organisation becomes “past due”: its users can still sign in while we agree a plan. If no plan is agreed within 15 days of the trial ending, we may suspend the organisation as described in section 11.

5. Plans, seats and fees

  • Mr Sales is priced per field seat. The order sets out the plan, the number of seats, the price and the billing cycle. Prices on this website marked as samples are not offers.
  • The service will not let the customer add more active employees than its seats. More seats can be added at any time and are charged from the date they are added for the rest of the billing period.
  • If we change the price of a plan, the customer keeps its current price until the end of its current term. The new price applies only from the next renewal, and we give at least 30 days’ notice before then.

6. Invoices, taxes and payment

  • We invoice in Indian rupees at the start of each billing period. Invoices show GST as the law requires: CGST and SGST within Telangana, IGST elsewhere. The customer gives us a correct GSTIN and billing address.
  • Invoices are payable within 15 days of the invoice date, unless the order says otherwise.
  • If an invoice is unpaid 15 days after it is due, we may suspend the organisation after giving 7 days’ written notice. Suspension does not delete any data, and access returns once the invoice is paid.
  • Fees are not refundable, except where these terms say so.

7. The customer’s data

  • Everything the customer and its users put into the service (employees, clients, visits, orders, expenses, photos and the rest) is the customer’s data, and the customer owns it.
  • We use it only to provide, support, secure and improve the service. We do not sell it, and we do not use it for advertising.
  • The customer can export its records from the console at any time: the report and export pages, and the client and product sheets.
  • When the agreement ends, the customer has 30 days to ask us for a full export. After that we delete the customer’s data within 90 days, except what the law requires us to keep.

8. Personal data

For the personal data of its employees and contacts, the customer decides what is collected and why. We process that data on the customer’s behalf and on its instructions, which are these terms and the way the customer configures the service. Under India’s Digital Personal Data Protection Act, 2023, the customer is the data fiduciary and we are its data processor.

  • The customer is responsible for having a lawful basis for the data it puts in and for telling its employees how the service is used, including that visits record the phone’s location and a photo.
  • We keep the data secure, as described in the privacy policy, and limit our staff’s access to what running the service needs.
  • We use these providers to run the service: Supabase (database, sign-in and file storage), Resend (email) and Vercel (hosting). We tell customers before adding another provider that handles their data.
  • If a breach affects the customer’s data, we tell the customer without delay, with what we know and what we are doing about it, and help it meet its own duties to the people affected and the authorities.
  • If a person asks for their data to be erased, we confirm the request with the customer and then carry it out as described on the Delete your account page.

9. Acceptable use

The customer and its users must not:

  • use the service for anything unlawful, or to store data they have no right to hold;
  • store patients’ health records or other medical data about patients in it. Mr Sales records sales and field activity, not clinical care;
  • try to reach another organisation’s data, get around the service’s security or permissions, or test its security without our written permission;
  • fake or tamper with location, photos or other evidence the service records;
  • upload malware, overload the service on purpose, or scrape it with automated tools;
  • copy, resell or rent out the service, or reverse engineer it except where the law allows.

10. Availability and support

  • We aim to keep the service available at all times, and schedule maintenance for quiet hours with notice where we can. Unless the order includes a service level, we do not guarantee a particular uptime.
  • Support is by email at support@mrsales.in and through Help from Mr Sales in the console. We aim to first respond within 4 hours to an urgent request, 1 day to a high-priority one, 3 days to a medium one and 5 days to a low one.
  • The field app keeps visits, day plans, expenses and orders on the phone when there is no signal and sends them when the signal returns. Records only reach the console once they have been sent.

11. Suspension

We may suspend an organisation’s access if an invoice is overdue as described in section 6, if a trial ends without a plan as described in section 4, if its use of the service breaks section 9 or puts the service or other customers at risk, or if the law requires it. Except in an emergency or where the law prevents it, we give notice first. While an organisation is suspended its users cannot sign in, and its data is kept. We restore access once the reason is resolved.

12. Term, renewal and ending the agreement

  • The agreement runs for the term in the order and then renews for the same length, unless either side gives notice at least 30 days before the renewal date.
  • Either side may end the agreement if the other seriously breaks it and does not fix the problem within 30 days of written notice, or if the other becomes insolvent.
  • If the customer ends the agreement because we seriously broke it, we refund the fees paid for the rest of the term.
  • When the agreement ends, access stops, section 7 applies to the data, and anything owed up to that date remains payable.

13. Intellectual property

We own the service, its software and its design. The customer gets the right to use it for its own business during the agreement. The customer owns its data. If the customer sends us suggestions, we may use them to improve the service without owing anything for them.

14. Confidentiality

Each side keeps the other’s non-public business information confidential, uses it only for this agreement, and shares it only with people who need it for that and are bound to keep it confidential. This does not cover information that is public, already known, or has to be disclosed by law.

15. What we promise, and what we do not

  • We provide the service with reasonable skill and care.
  • Location checks depend on the phone’s GPS, and Mr Sales flags suspicious readings rather than proving where someone was. Flags are evidence for the customer to judge, not verdicts.
  • The customer is responsible for decisions it makes from what the service shows, including about its employees, and for checking figures before relying on them for pay, tax or legal purposes.
  • Apart from what these terms say, the service is provided as it is, and we make no other promises about it, to the extent the law allows.

16. Limits of liability

  • Neither side is liable to the other for indirect or consequential loss, or for loss of profit, revenue or goodwill.
  • Each side’s total liability under this agreement in any 12 months is limited to the fees the customer paid in those 12 months.
  • These limits do not apply to the customer’s duty to pay fees, to a breach of section 14, or to fraud, or where the law does not allow liability to be limited.

17. Changes to these terms

We may update these terms. For a change that matters, we email the customer’s owner at least 30 days before it takes effect. If the customer does not accept it, it may end the agreement before then and we refund fees paid for the rest of the term. The date at the top of this page shows the current version.

18. Law and disputes

These terms are governed by the laws of India. The two sides will first try to settle any dispute by talking for at least 30 days. If that fails, the courts at Hyderabad, Telangana have exclusive jurisdiction.

19. General

  • Notices are given by email: to us at support@mrsales.in, and to the customer at its owner’s address in the console.
  • Neither side is responsible for delays caused by events beyond its reasonable control.
  • The customer may not transfer this agreement without our consent. We may transfer it to a company that takes over the service, which must keep these terms.
  • If part of these terms cannot be enforced, the rest still applies. Not enforcing a right straight away does not give it up.
  • This agreement is the whole agreement between the two sides about the service.

20. Contact

Cleocure Lifesciences Private Limited, Vanasthalipuram, Hyderabad, Telangana 500070, India. Email support@mrsales.in.

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